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Our Legal Terms and Policies at h4x

Everything you need to know about your rights, our data practices, and how we operate within applicable law sits on this page.

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h4x Our Legal Terms and Policies at h4x
LEGAL CONTACT

Reach Our Policy and Compliance Team

If you have a question about our terms, a data request, or a compliance concern, our dedicated policy team is reachable through these paths.

Email — Legal Queries Send detailed legal, data or policy questions to our compliance address. We confirm receipt within 24 hours and provide a substantive response within seven business days of acknowledgement.
Live Chat — Account Policy For account-specific policy questions — such as why a transaction was flagged or how your data is stored — our live chat team can pull your account context and walk you through the relevant clause directly.
Written Request — Data Access To request a copy of the personal data we hold on you, or to request its deletion, submit a written request via the in-account form under Settings. We process these requests in line with applicable data-protection law.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Our approach to data and security is built around what you can actually verify — documented practices, clear retention schedules and a named point of contact for every…

Data We Collect

We collect the details you provide at registration — name, email, date of birth, payment identifiers — and session data…

Cookie Practice

Our cookie layer uses strictly necessary cookies for session management and, with your consent, analytics cookies to understand how pages…

Account Security

Passwords are stored as salted hashes; we never hold them in plain text.

Data Retention Schedule

Transaction records are retained for the period mandated by applicable financial law in the relevant jurisdiction.

Who to Contact

Our Data Protection contact handles subject-access requests, deletion requests and complaints about how your data has been used.

Requesting Changes

You may request correction of inaccurate personal data at any time via Settings or by emailing our compliance team.

Frequently Asked Policy Questions

These questions cover the topics our team receives most often around account rights, data handling, jurisdiction and how to escalate a concern. If your question is not here, our legal contact paths above are the fastest route to a specific answer.

Access and eligibility depend on local law and are available where local law permits. If you access the platform from India, the jurisdiction-specific provisions in our terms apply alongside any mandatory protections under Indian law that cannot be contracted out of.

We collect the details you submit at registration — name, email address, date of birth and payment identifiers such as your UPI handle or Paytm number — plus transaction history and session logs generated during normal use of the platform.

Profile and preference data is deleted within 30 days of a verified account-closure request. Transaction records are held for the period required by applicable financial regulations in your jurisdiction, after which they are permanently removed from our systems.

Yes. Submit a written subject-access request through the in-account form under Settings or by emailing our compliance team with 'Data Request' in the subject line. We verify your identity and provide the data package within the timeframe required by applicable law.

Use the account deletion form in Settings or contact our Data Protection address directly. We process deletion requests within 30 days for profile data. Certain transaction records must be retained under financial law even after deletion of your account profile.

Any dispute is first reviewed through our internal resolution process — contact live chat or email the legal team with your account ID and a clear description of the issue. If internal resolution does not satisfy you, you may escalate to the relevant regulatory body under local law.

We send an email to your registered address before any material change to our terms takes effect, stating the effective date and a summary of what changed. Continuing to use your account after that date means you accept the updated terms.

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